Welcome to NW Natural Partner Link

NW Natural trade partners,

Air quality conditions throughout our service territory are limiting our ability to perform work related to new customer additions.  This includes new construction work and new service conversions involving retrofit of existing homes.

To be clear, we will continue to provide emergency service.

For the time being, while air quality remains at unhealthy levels we are not installing new services.  We are also not setting new meters.

Any new service orders received Monday or Tuesday of this week will have 4 days added to the completion timeline.

NW Natural crews and our contract construction crews will not resume normal operations until air quality conditions improve.  We will notify you when conditions improve and it is safe for crews to resume outside work.

In this rapidly changing situation, please keep our emergency number handy in case you need it: 800-882-3377. Thank you for your partnership.

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