Home · Partner Portal

Welcome to the NW Natural Gas Services Ordering portal.

This site will allow you to order gas services. Benefits include:

Gas service orders can be submitted 24 hours a day, 7 days a week.
Easy-to-use, step-by-step on-line order form walks you through order requirements.
Creates an order reference number that can be used to track the progress of the service installation.
Confirms that orders are complete with all required information.
Displays jobs submitted through the portal for each partner.

For training modules and information, visit the Partner Link resource center.

Message Center

Important Notice:
Effective March 1st - Change in accessing NW Natural sites for conduit pick up.

NW Natural will no longer be keeping its Resource Center security gates open in the mornings and afternoons for contactors and visitors.
Contractors and visitors will need to request permission to enter our Resource Centers upon arrival to the facility through an intercom system at the security gate.

Please see the Conduit locations at nwnatural.com for addresses and pick up times.

Partner Link will be temporarily down from 8/31/22 at 5 pm until 9/5/22 at 5 pm for site maintenance. We appreciate your patience!

If you need your password reset - please email [email protected] directly for help. Thank you!

Notice: Service installation delays Aug 25-Sept 30

Please note that now all service installations scheduled August 25 through September 30 may be delayed by up to five (5) business days from our normal timelines. This applies to residential conversions, spot lots, and residential new construction subdivision services.

We recognize that these delays are inconvenient but necessary as we transition to a new comprehensive software system that will enable us to better serve customers and manage system data and information.

During this transition, please reach out to our channel managers with questions or concerns. Thank you for your patience and continued partnership with NW Natural.